Your data privacy matters
How we handle, protect, and use your personal information
Introduction to our privacy policy
We are committed to securing your information and explain here how your data is processed, stored, and used for property market consultancy purposes.
Our policy covers what types of information we collect, how we use it, and your rights regarding privacy under Australian law.
Information we collect about you
During consultation, we collect personal details and property enquiry information only as needed to deliver our service.
Personal information you provide directly
- • Contact details, such as email, address, or phone number
- • Information shared in forms or consultation requests
- • Your feedback, preferences, and responses to surveys
- • Identity information when applicable
- • Correspondence during service delivery
Data collected automatically
- • Device information, browser type, and session duration
- • Website usage statistics and navigation patterns
- • IP address, location-based data, and referral source
- • Interaction logs for service quality assurance
- • Cookies for analytical and functional purposes
How your information is used
All data is processed for service provision, communication, quality assessment, compliance, and analytics only.
- • Responding to your property consultancy enquiries
- • Performing analysis and sharing relevant updates
- • Ensuring regulatory compliance and safety
- • Improving our services and client support
- • Processing information with secure IT protocols
- • Conducting surveys and gathering feedback
- • Statistical and research analysis for internal use
Our commitment: We take privacy seriously, limiting data access to those directly involved in providing your service and maintaining security standards at all times.
How your data is shared
Information is not disclosed to unauthorised parties. We share minimal data with trusted providers essential for business operations.
Engagement of service providers
We involve reputable IT, hosting, and administrative service partners as required, bound by confidentiality obligations.
Legal and regulatory requirements
Your information may be shared to comply with Australian statutory obligations, court orders, or enforceable legal requests.
Use of aggregated statistics
Aggregated, non-identifiable data may be used for internal business analysis.
Your rights and choices
You control your personal information. You may access, correct, restrict, or request deletion according to your statutory rights.
- • You may request access to your information at any time.
- • You may update your data to ensure it is complete.
- • You may request erasure within legal limits.
- • You may request a copy of your data in standard format.
- • You may object to specific processing activities.
- • You may request we restrict data use in special scenarios.
Contact us via the methods provided if you wish to enact your data rights. We will reply in accordance with Australian privacy law.
Security of your information
We employ robust measures to safeguard your data from loss, misuse, or unauthorized disclosure at all times.
Our technical safeguards
- • Encrypted storage of all sensitive client information
- • Strict firewall protocols prevent unauthorised access
- • Ongoing vulnerability and threat monitoring
- • Secure transmission using SSL/TLS protocols
Organisational best practices
- • Staff access limited to service-related needs only
- • Confidentiality agreements for all team members
- • Regular privacy and data protection training
- • Documented incident response protocols and review
Data retention policy
Personal information is kept only as long as needed for consultancy, legal, or regulatory requirements and then securely deleted.
- • Contact and account info retained for client records
- • Analysis data kept for performance review only
- • Correspondence stored for service evidence
- • Transaction details processed and then removed
- • Preferences kept for opt-in communications only
Data is regularly reviewed, and retention periods comply with relevant legislation.
International data transfers
Where data crosses borders, we use safeguards that are compliant with Australian law and international standards.
- • European transfers align with GDPR safeguards
- • All vendors must ensure comparable privacy levels
- • Transfers use secure, encrypted channels
- • Subject to relevant data protection agreements
Cookies and technical tracking
Our website uses cookies for necessary operation, site analysis, and enhancing your experience as described in the Cookie Policy.
Types of cookies we use
- • Support site core functionality and security checks
- • Monitor site use and gather improvement data
- • Remember consultation preferences and choices
- • Enable client forms and feedback features
Browser settings and our Cookie Policy page allow you to control cookie preferences at any time.
Updates to this privacy policy
We may review this policy to reflect changes in law, practice, or service. Your continued use after updates indicates acceptance.
- • Prominent on-site notification of changes
- • Specified date of most recent revision shown
- • Direct updates via email, when relevant
- • Archived versions available on request
Regular reviews ensure the policy remains up to date and reflective of current practice.
Privacy questions and contact
Ask about your data rights or raise privacy concerns by contacting our privacy manager below.
Zenoraplex
95 Pitt Street, Australia Square Plaza Building, Sydney, NSW 2000 Australia
Phone: +61 2 2138 0049
Email: content@zenoraplex.sbs
Policy last revised on January 3, 2026
Policy effective January 3, 2026